Support
How can we help?
We're here to make sure Atona works for you. Reach out anytime.
Contact us
The fastest way to get help is to email our support team directly.
Email: support@atona.ai
Response time: We aim to respond within 24 hours on business days.
For privacy-related inquiries, contact privacy@atona.ai.
For security concerns, contact security@atona.ai.
Frequently asked questions
How do I connect my Google account?
When you first sign in to Atona, you'll be prompted to connect your Google account. You can grant access to Gmail, Google Calendar, and Google Contacts. You can revoke access at any time from your Google Account settings.
How do I disconnect my accounts?
You can disconnect any linked account from within the Atona app under Settings. For Google specifically, you can also revoke access directly from your Google Account permissions page. When disconnected, all cached data is deleted within 30 days.
Is my data safe?
Yes. We use encryption at rest and in transit, and sensitive content (bank statements, medical records, legal documents) is classified and excluded from AI processing. Read our full Privacy Policy for details.
How do I delete my account?
To delete your account and all associated data, email support@atona.ai from the email address associated with your account. We will process your request and confirm deletion.
What platforms is Atona available on?
Atona is currently available on iOS. We communicate with you via SMS, WhatsApp, email, and voice — so you can interact with Atona from any device.
I'm having trouble with my subscription or billing.
For any billing questions, including managing your subscription or requesting a refund, email support@atona.ai and we'll help you sort it out.